GENERAL TROUBLESHOOTING INFORMATION
When troubleshooting inking problems, keep in mind that there are many factors that impact your ability to achieve good results. The main causes of inking problems can generally be categorized into one or more of the following areas:
It is often difficult to determine the cause of a problem by addressing only one of the above categories as a root cause, since each of them is dependant on the others as components of a successful, well administrated inking process.
Returning Materials to Xandex
Xandex requires a Return Material Authorization (RMA) for any materials returned to Xandex. You must contact Xandex Customer Service to request a Return Materials Authorization number prior to returning any materials to Xandex.
Ink and Cartridge Problem Report Form
We have developed a data collection form for ink and ink cartridge problems that can be filled out and submitted on the internet or downloaded as a PDF file that can be filled out electronically and by hand and returned by FAX. This form contains fields that represent the most common information needed by Xandex to troubleshoot Ink and Cartridge problems.
Troubleshooting Guide Links
Inks and Inking
Maintenance and Diagnostics
Pneumatic Controller Valves
If you need assistance beyond the scope of the online troubleshooting information provided here, the following options are available:
Submit a problem report online
Contact Xandex Customer Service by Telephone or FAX at;
Toll Free in the US 800.767.9543
Request Assistance by email at: